Keep the facts accessible
Have the date, location, report number, photos, and policy or claim number available. If you do not know an answer, say so rather than guessing.
Ask for the process in writing
Ask who is handling the claim, what documents are needed, how to submit them, and what the next step will be. Keep copies of everything you send.
Understand what you are being asked to sign
Read releases and authorizations carefully. Ask questions about their scope. If a document could affect your legal rights, consider advice from a licensed attorney before signing.
Official resource
USAGov state consumer protection offices ↗
General educational information. No attorney or medical review is claimed. For advice specific to your circumstances, consult a qualified professional.